hq117 is committed to handling your personal data with care, transparency and integrity. This Policy explains what we collect, why we collect it, how it is used and what rights you hold as a player.
Last Updated: January 2026hq117 collects only the personal data that is strictly necessary for account operation, identity verification, transaction processing and legal compliance. We do not collect data for its own sake.
Your personal data is never sold, rented or traded to third-party advertisers, data brokers or marketing companies. Data shared with third parties is limited to what is necessary for platform operations and legal obligations.
All data transmitted between your device and hq117 is protected by HTTPS/TLS encryption, ensuring that personal and financial information cannot be intercepted during transit.
You have rights over your personal data including the right to access, correct, restrict and in certain circumstances delete your information. This Policy sets out how to exercise those rights.
Data is not held indefinitely. hq117 retains personal data for defined periods based on operational necessity and legal obligation, after which it is securely deleted or anonymised.
hq117 uses cookies and similar tracking technologies to operate the platform effectively. This Policy explains what types of cookies are used, their purpose and how you can manage your preferences.
This Privacy Policy ("Policy") is issued by hq117 ("the Platform", "we", "us", "our") and applies to all personal data collected, processed and stored in connection with your use of the hq117 website at https://hq117.cam and any associated services (collectively, "the Services"). This Policy forms part of the broader legal framework governing your use of the Platform, alongside the Terms & Conditions and Responsible Gambling Policy.
We recognise that privacy is a fundamental concern for our players, particularly those accessing the platform from Pakistan, where awareness of digital data handling practices continues to grow. Our commitment is straightforward: we collect only what we need, we use it only for stated purposes, we protect it with appropriate technical measures, and we are transparent with you about all of it.
By registering an account or otherwise accessing the Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform.
Scope: This Policy applies to data collected from users in all jurisdictions, including Pakistani players accessing the Platform. hq117 does not operate under Pakistani licensing and makes no representation that its data practices are regulated by or comply with any specific Pakistani domestic data-protection legislation. Users are responsible for understanding their own legal rights under applicable local law.
For the purposes of this Policy, the following terms carry the meanings set out below:
hq117, operating the website at https://hq117.cam, acts as the Data Controller for all Personal Data collected through the Platform and its associated Services. As Data Controller, hq117 is responsible for determining why your data is collected and how it is used, and for ensuring that processing activities comply with applicable data-protection principles.
Where hq117 engages third-party service providers to process data on its behalf (for example, payment processors, KYC verification providers or cloud infrastructure services), those providers operate as Data Processors under contractual arrangements that bind them to equivalent data-protection standards and prohibit them from processing your data for any purposes outside the documented instructions of hq117.
When you create an account on hq117, we collect personal information you provide during registration, including your full name, date of birth, email address, residential address and any username or account preferences you set. This data is necessary to create and maintain your account.
To comply with our identity verification obligations, we may collect copies of government-issued identity documents such as your CNIC (Computerised National Identity Card) or valid passport, proof of address documentation and biometric or liveness-check data where required. This data is collected exclusively through the Platform's secure HTTPS verification portal.
We collect data relating to deposits, withdrawals and betting activity, including transaction amounts denominated in PKR or other supported currencies, payment method details (to the extent necessary for processing), and transaction timestamps. Full financial account numbers or full card details are not stored by hq117 directly — payment processing is handled by contracted payment service providers.
We automatically collect certain technical data when you access the Platform, including your IP address, device type, operating system, browser type, session duration, pages visited and in-game activity. This data is used for security monitoring, fraud prevention, platform performance optimisation and statistical analysis.
If you contact our support team, we retain records of the correspondence including the content of your messages, your email address and any attachments you submit. This allows us to handle your query effectively and maintain a record of dispute resolution.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, date of birth, address | Account creation & management |
| KYC / Identity Data | CNIC, passport, proof of address, selfie | Age & identity verification; AML compliance |
| Financial Data | Transaction records, PKR amounts, payment method type | Payment processing; AML monitoring |
| Technical Data | IP address, device info, session logs | Security; fraud prevention; analytics |
| Communications Data | Support emails, chat transcripts | Customer service; dispute resolution |
hq117 processes your Personal Data only where a lawful basis exists. The primary bases relied upon are as follows:
hq117 uses your Personal Data for the following purposes:
We do not use your data for: profiling for third-party advertising purposes, selling personal data to data brokers, or any automated decision-making that produces legal or similarly significant effects without appropriate safeguards.
hq117 does not sell your Personal Data. We share Personal Data with third parties only in the following limited circumstances:
We engage contracted third-party service providers who process data on our behalf, including payment processing companies, KYC verification platforms, cloud hosting infrastructure providers and fraud-detection services. All such providers operate under data-processing agreements that require them to handle data in accordance with applicable data-protection standards and prohibit secondary use.
Where you use a Pakistani payment method — such as a bank transfer through HBL, UBL, Meezan Bank or Bank Alfalah, or a mobile wallet transaction — only the data necessary to process the specific transaction is shared with the relevant payment service provider. hq117 does not control the privacy practices of those financial institutions in respect of their own customer data. References to Easypaisa, JazzCash, Raast and other methods are for contextual guidance only and do not imply those providers endorse gambling activity or have a commercial relationship with hq117.
We may disclose Personal Data to law enforcement authorities, regulators or other public bodies where we are legally required to do so, where disclosure is necessary to protect the rights and safety of the Platform or its users, or where required to comply with AML reporting obligations.
In the event of a merger, acquisition, restructuring or sale of the Platform's assets, Personal Data may be transferred as part of that transaction. We will endeavour to notify affected users of any such transfer through the Platform's communication channels.
hq117 operates globally and may store or process your Personal Data in countries outside your country of residence, including countries that may not provide the same level of data-protection legislation as your home jurisdiction.
Where Personal Data is transferred internationally, hq117 implements appropriate safeguards to protect your data, which may include standard contractual clauses or equivalent transfer mechanisms. By using the Platform, you acknowledge and consent to such transfers for the purposes described in this Policy.
Pakistani Users: Access to and use of the Platform from Pakistan may involve the transfer of your personal data to servers located outside Pakistan. Pakistan currently has limited statutory cross-border data-transfer controls in the absence of a comprehensive data-protection law. You should consider this when deciding whether to use the Platform.
hq117 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting obligations applicable in the operator's licensing jurisdiction.
At the end of each applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
hq117 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, remember your preferences, maintain session security and collect aggregated analytics data.
You can manage cookie preferences through your browser settings, which typically allow you to refuse new cookies, delete existing cookies or receive a warning before cookies are set. Note that disabling strictly necessary cookies will impair Platform functionality. Your browser documentation provides guidance on cookie management specific to your browser version.
hq117 implements appropriate technical and organisational measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration and unlawful disclosure. Key security measures include:
Despite these measures, no internet-based transmission or electronic storage system is entirely secure. hq117 cannot guarantee absolute security and accepts no liability for unauthorised access that occurs despite the security measures described above, unless such access results directly from our own negligence.
Your Responsibility: You are responsible for maintaining the security of your account credentials. Never share your password with any third party — including persons purporting to be hq117 support agents. If you believe your account has been compromised, contact [email protected] immediately.
The Platform is intended solely for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. hq117 does not knowingly collect Personal Data from individuals below the applicable minimum age. If we become aware that Personal Data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal data to hq117, please contact us immediately at [email protected] so that we can take appropriate action.
Depending on the data-protection laws applicable in your jurisdiction, you may hold some or all of the following rights in respect of your Personal Data held by hq117. To exercise any of these rights, please contact us at [email protected]. We will respond to valid requests within a reasonable timeframe and may require you to verify your identity before processing the request.
Request a copy of the Personal Data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held on your account.
Request deletion of your Personal Data where no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your Personal Data in certain circumstances, for example while you contest its accuracy.
Receive a structured, machine-readable copy of data you have provided to us where processing is based on consent or contract.
Object to processing based on legitimate interests, including any profiling carried out on that basis, unless we can demonstrate compelling legitimate grounds that override your interests.
Limitations: Certain rights may be subject to limitations where legal retention obligations — particularly AML and KYC requirements — require data to be kept for defined periods even following account closure or an erasure request. We will communicate any applicable limitations clearly when responding to your request.
If you have concerns about the way hq117 handles your Personal Data, we encourage you to contact us in the first instance at [email protected]. We will acknowledge your concern promptly and work to resolve it in good faith.
If you are not satisfied with our response, you may have the right to lodge a complaint with the data-protection supervisory authority competent in the operator's licensing jurisdiction. hq117 does not operate under Pakistani licensing and is not subject to supervision by any Pakistani regulatory body in respect of data-protection matters. Pakistani users should seek independent legal advice regarding any applicable domestic remedies.
hq117 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, applicable legislation or platform functionality. Where a material change is made to this Policy, we will endeavour to provide reasonable advance notice through the Platform's communication channels — including email notification to your registered address or a prominent banner on the website.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not accept an amendment, you must discontinue use of the Platform and may request account closure in accordance with the Terms & Conditions.
For all privacy-related queries, subject-access requests, data-correction requests or concerns regarding this Policy, please contact us using the details below. All contact details are provided as plain text — they are not clickable links.
Privacy & Data Enquiries:
Email: [email protected]
Subject line: "Privacy Request — [your Account username]"
Response language: English (Urdu-language assistance available on request)
Support hours: 24 hours a day, 7 days a week
When submitting a data-related request, please include your registered email address, Account username, a clear description of your request and, where applicable, a copy of your identity document to allow us to verify your identity before processing the request. Identity documents submitted for verification purposes should be sent only through the Platform's secure account portal — never through external email or messaging applications.
hq117 is built on transparent data practices and respect for player rights. Explore the platform with confidence — your data is handled with care at every step.