Frequently Asked Questions

Creating an hq117 account takes just a few minutes. Visit the homepage, click the registration button and complete the sign-up form with your full name, date of birth, email address and residential details. You will need to agree to the Terms & Conditions before proceeding. Once submitted, you may be prompted to verify your email address before your account becomes active for Real Money Play.

hq117 requires identity verification (KYC) to confirm your age and identity. The primary document accepted for Pakistani players is a valid CNIC (Computerised National Identity Card). A valid passport is also accepted. In addition, you may be asked to submit a proof of address document — this could be a recent utility bill or bank statement in your name. All documents must be uploaded through the Platform's secure HTTPS portal only.

No. hq117's Terms & Conditions allow only one registered account per individual. Operating multiple accounts — also called multi-accounting — is a prohibited activity that may result in immediate account closure and forfeiture of any associated balances. If you have accidentally created a duplicate account, contact our support team at [email protected] to resolve the situation before it affects your primary account standing.

If you have forgotten your password, use the "Forgot Password" option on the login screen. You will receive a password reset link to your registered email address. Follow the link, create a new strong password and log back in. If you do not receive the email within a few minutes, check your spam folder. If the issue persists, contact [email protected] for assistance — do not share your password with anyone, including support staff.

Some account details — such as your contact email or phone number — can be updated directly from your account settings. Changes to core identity information (name, date of birth) may require supporting documentation as part of a re-verification process, since these fields are tied to your KYC record. To request a core-detail update, contact [email protected] with your Account username, the change required and supporting documentation where applicable.

The deposit methods available to you are displayed in the cashier section of your account. hq117 references familiar Pakistani payment options — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — as contextual guidance for players used to these platforms. These references are informational only; they do not imply that any of these providers endorse, support or permit transactions with gambling platforms. Always verify your payment provider's own terms before initiating a transaction.

Yes, PKR (Pakistani Rupees / Rs) is among the supported currencies on hq117. The cashier displays available currency options and any applicable conversion information at the time of a transaction. When a deposit or withdrawal involves a currency conversion, the applicable exchange rate will be shown before you confirm the transaction. All minimum and maximum deposit thresholds are also displayed in your account's cashier section.

hq117 does not guarantee specific withdrawal timeframes, as processing depends on the payment method selected, your KYC verification status, any applicable AML review and current operational capacity. Indicative method-specific timeframes are displayed in the cashier. Before a withdrawal can be processed, your account must be fully KYC-verified and any active bonus wagering requirements must be fully completed. Withdrawals where these conditions are not met will be placed on hold pending resolution.

Yes, both minimum and maximum withdrawal thresholds apply and vary by payment method. These figures are displayed in the cashier at the time you submit a withdrawal request. Withdrawal amounts outside the permitted range for a given method will not be accepted until the threshold conditions are met. If you have questions about a specific method's withdrawal limits, contact [email protected] for up-to-date information.

Withdrawal delays on hq117 most commonly occur because KYC verification is still outstanding, active bonus wagering requirements have not been fully met, or a routine AML review has been triggered by the transaction. In some cases, additional identity documentation may be requested. If your withdrawal has been on hold for longer than the indicative processing window shown in your cashier, contact [email protected] with your Account username and transaction reference for an update.

Yes. Cricket betting — including PSL T20 matches, ICC tournaments and international Pakistan cricket fixtures — is one of the core sports betting products available on hq117. You can bet on match outcomes, player performance markets, live in-play events and a range of other cricket markets depending on the fixture. hq117 has no affiliation with the PCB, PSL or ICC — these events are offered as sports betting markets only. Always check the available markets in the sportsbook for the specific fixture you want to bet on.

hq117 offers a wide variety of casino products including live dealer casino games (live blackjack, live roulette, live baccarat and live game shows hosted by real dealers in real time), video slots from multiple third-party suppliers, classic table games such as blackjack and roulette in RNG format, and instant or crash-style games where outcomes resolve in seconds. The full game library is accessible from the Games section of the Platform once your account is active.

Crash games are a popular instant-play format on hq117. Each round begins with a multiplier starting at 1x and rising rapidly. You place a bet before the round starts and must cash out manually before the multiplier "crashes" — which happens at a randomly determined point. The longer you wait, the higher your potential payout, but if the crash occurs before you cash out, your stake is lost. Crash games are fast-paced and carry significant risk; always set a stake amount you are comfortable losing entirely.

Yes, hq117 includes an esports betting section covering major competitive gaming titles and tournaments. Markets are available on popular esports events including match-winner, tournament progression and other event-specific bet types, depending on the competition. Esports betting operates under the same terms and wagering rules as the main sportsbook. Market availability varies by event and is updated as the esports schedule changes throughout the year.

hq117 sources its game content from reputable third-party game suppliers whose RNG (random number generation) systems are independently tested and certified. For live casino games, outcomes are determined by real physical events (card deals, roulette spins) observed via live video stream. Sports betting results are determined by the actual real-world sporting event. hq117 does not manipulate game outcomes. For any specific questions about a game's fairness certification, contact [email protected] with the game name.

A wagering requirement is the minimum total betting turnover you must complete before bonus funds — or winnings derived from bonus funds — become eligible for withdrawal. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 in qualifying bets before the bonus converts to withdrawable funds. Each promotion on hq117 specifies its own wagering multiplier, eligible games and time limit — always read the specific promotion terms before accepting any offer.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement for that promotion has been met. If you submit a withdrawal request while wagering requirements are still active, the outstanding bonus funds and associated winnings may be forfeited. Your deposited Real Money balance (the portion that is not bonus-locked) may be withdrawable separately, subject to the standard withdrawal conditions outlined in the Terms & Conditions.

Yes. Bonus funds on hq117 carry an expiry date specified in the individual promotion terms. If you do not complete the required wagering within the stated period, the bonus funds and any associated winnings will be removed from your account automatically when the expiry window closes. Expiry periods vary by promotion — some may last 7 days, others 30 days or longer. Always check the promotion-specific terms in your account at the time of claiming the offer.

Bonus abuse on hq117 includes patterns such as consistently low-risk betting designed to clear wagering requirements with minimal variance (sometimes called "bonus milking"), using multiple accounts to claim the same promotional offer more than once, or exploiting any technical configuration error in a promotion's setup. Where hq117 identifies bonus abuse, it reserves the right to void the bonus, reverse associated winnings and — in serious cases — close the account. Promotions are designed for genuine entertainment use only.

hq117 often runs seasonal promotions and enhanced offers tied to major sporting calendars — including PSL T20 seasons, ICC tournaments and other high-profile cricket fixtures that Pakistani players follow closely. These promotions may include enhanced odds, free bets or deposit-match offers. Eligible players with active, non-excluded accounts will be notified through their registered email or in-account notifications. hq117 has no affiliation with PSL or ICC — event references are for sports betting context only.

hq117 uses HTTPS/TLS encryption on all data transmitted between your device and the Platform, ensuring that personal and financial information cannot be intercepted in transit. Sensitive data is stored with encryption, and access to account information is restricted to authorised personnel only. Your personal data is handled in accordance with the Privacy Policy, which explains what is collected, how it is used and what rights you hold. hq117 does not sell player data to third parties.

hq117 is strictly an adults-only platform. The minimum age for Real Money Play is 18 years, or the higher minimum age required by the operator's license jurisdiction — whichever is greater. Age is verified through the KYC process, which requires submission of a valid government-issued identity document such as a CNIC or passport. Accounts where the age requirement is not satisfied will be closed and any associated funds may be withheld pending investigation. Age alone does not confirm that gambling is lawful in your jurisdiction.

Deposit limits and loss limits can be set directly from your account settings under the Responsible Gambling section. You can configure daily, weekly or monthly caps on both deposits and net losses. Any reduction to an existing limit takes effect immediately. Increases are subject to a cooling-off period before they activate — this is a deliberate player-protection measure designed to give you time to reconsider. If you need help locating the limits section in your account, contact [email protected].

Self-exclusion is the strongest player-protection tool available on hq117. To activate it, contact our support team at [email protected] with the subject line "Self-Exclusion Request — [your username]". Self-exclusion will be processed immediately. Once active, your account will be closed to all Real Money Play, all promotional communications will stop, and the exclusion cannot be reversed during the active exclusion period. For further information on all available protection tools, visit our Responsible Gambling page.

hq117 does not operate under Pakistani licensing and makes no representation that use of this Platform is lawful in Pakistan. Gambling in Pakistan is subject to restriction under the Prevention of Gambling Act, 1977 and other applicable legislation. This answer does not constitute legal advice. Pakistani players are individually responsible for understanding and complying with all applicable local laws. If you are unsure about the legal position in your jurisdiction, seek independent legal advice before using the Platform.